CM Perme & Associates
   

Who We Are

What We Do

How We Work

What Clients Say

Newsletter Search

Associations

  Clients praise leadership and facilitation skills.

 

 

 

What Clients Say
"Highly skilled leadership in facilitating a complex group through a difficult change.

94% of our clients responded in a customer satisfaction survey conducted at the end of 2001. Here’s what we learned.:
Most clients hired us for at least two services, many for more. Cited most often was facilitation (80%), team building (60%), consulting (47%) and strategic planning (40%).
100% said that we understood their business issues very well. 
83% said that we did an excellent job of modeling teamwork when working with them and each other.
65% rated the quality of the reports, materials, and handouts as excellent, 35% said it was good. 
87% said the value received was excellent, 13% said it was good. 
100% said they would hire us again.

What Was Most Valuable

"A practical and level headed approach. They understood our environment."
"Walked the walk" with conflict and group skills.

"
Sharp insights into our organization and its needs."
"Good use of humor."

"Broad quality of expertise provided."

"Patience and skill displayed in working with a difficult group."

"Future search and complex system concepts, plus on-going facilitation."

"Helping people to get ideas and deal with change."

"
Flexibility – could alter things based on changes during project."
"
Could provide feedback to me in a way I could/would hear it."
"Conference with employees surged spirit, confidence and got us off to a terrific start."

"Team building, task clarification and strategic planning."
"Retaining what we learned – Cathy did some training 6 years ago and we are still using a great deal of it. I fully expect to have the same result with the training recently completed."
"Cathy’s service was critical in helping our department get a good solid start in 2002. We had many departmental changes, and she helped individuals understand and manage the changes they were facing. It was good to have the perspective of someone outside our organization."
 "I found great value in Cathy’s coaching of me personally as a manager. She was able to help me frame situations in multiple ways, which resulted in having the ability to feel more confident about the decisions I made for the team. I enjoyed her coaching style, and found it to be effective for me."

Recent E-mail to Cathy

"Cathy, I noticed that there was not too much mention of you in the reviews, . . . . In other words, it is a paradox for facilitators that excellent facilitation is often proportional to the egolessness and invisibility of the facilitator and the facilitation - participants feel they did it all themselves."
Entire message

Contact Us               Back to Home

©All Rights Reserved 2001-2008 C.M. Perme and Associates 952.831.4131