What Clients Say

In our February 2019 customer satisfaction survey, two thirds of our clients in the last two years responded. Here’s what we learned:

  • Most clients hired us for at least two services, many for more. Cited most often was:
    • Strategic Planning (80%)
    • Organizational Culture Assessment and Change (70%)
    • Executive Team Building (50%)
  • 50% said that they hired us because their last experience was good, or they were recommended to us by a colleague. 30% said they hired us because we most closely met their needs and had a reputation for quality and results.
  • 80% said that we understood their business issues very well, and 90% said that our communication with them was proactive – we called them before they called us!
  • 70% rated the quality of the reports, materials, and handouts as excellent, the rest rated it as good.
  • 70% said that we did an excellent job of modeling teamwork when working with them and each other, the rest said it was good.
  • 60% said the value received was excellent, the rest said it was good.
  • 100% said they’d hire us again!

clientsay

“Wisdom, expertise, and experience”

— Client Feedback

“Appreciated the guidance and input that specifically related to our organization. Wasn’t a canned approach but recognized our unique needs.”

— Client Feedback

“Cathy was easy to discuss issues with and quick to pick up the priority issues that should be discussed.”

— Client Feedback

“Excellent use of executive team time. Great product produced in a short time-frame. Just the right mix of process and product.”

— Client Feedback

“The customer service — by having a continued relationship with us, C. M. Perme & Associates knows our organization’s background and can continually provide the continuity that we need.”

— Client Feedback

“Willingness to provide thorough and in-depth assistance to clients”

— Client Feedback

“Focus on a product that was actionable.”

— Client Feedback

“Final product and plan for moving forward made the entire process valuable.”

— Client Feedback

“Good working relationship with staff and public.”

— Client Feedback

“Cathy’s style resonated well with the team and the process created buy-in to make positive changes toward a more active and engaged organizational culture.”

— Client Feedback

“This has been a truly learning experience and has helped me grow both personally and professionally.”

— Client Feedback

What Was Most Valuable

“Helped us develop a true team application of service delivery.”

— Client Feedback

“Cathy was the best facilitator I’ve ever worked with. I’ve been in the non-profit management field for 25 years, and worked with 20+ strategic plan facilitators, and she is by far the best.”

— Client Feedback

“Ability to build openness and trust; treated everyone with great respect.”

— Client Feedback

“Took a very complicated and dynamic set of realities and personalities, surfaced underlying issues, facilitated a robust and healthy interaction, and drove the process to closure and action.”

— Client Feedback

“Cathy sees the big picture as well as knows how to organize the details.”

— Client Feedback

“Insight and support, and the willingness to provide an objective view.”

— Client Feedback

“Organized, timely, and thorough — very professional.”

— Client Feedback

“Cathy’s candor and frankness. She gives clients and team mates the same straight talk.”

— Client Feedback

“Moved the group forward to do a huge task in a short amount of time.”

— Client Feedback

“It was a tough process, but Cathy helped us to keep focused and moving towards our goal.”

— Client Feedback

“Understanding our department and working with us to organize the process was key to a successful outcome.”

“The initial assessment of culture and the way it was built into our strategic planning was the key to success.”

“The time taken to understand team members, our overall organization, our strengths, and the key issues to address gave us the framework we needed to create results.”

“The protocols they used helped us navigate challenging team dynamics made our team more productive.”

“The culture assessment of the department, and the assistance with goals and strategies was most valuable.”

“They designed a stategic planning process for us that was rigorous and fit with our needs.”

“Timely, responsive expertise – actionable and met us where we were.”

“We value the tools they provided to our organization.”

“Very comprehensive process, especially cultural survey and assessment.”

“Cathy asserted a belief in what organizational leadership meant and, risking future work with our organization, shared that vision with the leader of the organization. Her actions demonstrated conviction towards the greater good and allowed an external voice to share information in a productive way.”

Contact C. M. Perme & Associates

Phone: 952.831.4131

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